FAQs
Quick answers about shopping with Lanoi Beauty. If you still need help, contact us here.
Orders and shipping
Where can I check my order status?
Use the tracking service provided in the store, or open the tracking link in your shipping confirmation email. Tracking information becomes available after the carrier receives your package.
When will my order ship?
Processing and delivery estimates are shown during checkout and in your confirmation messages. You will receive another notification when tracking is available.
Can I change or cancel an order?
Please contact us as soon as possible with your order number. We cannot guarantee changes after an order has entered processing.
What if my package is delayed or marked delivered?
Check the carrier tracking details and nearby delivery locations first. If you still cannot locate it, contact the carrier and then send us a message with your order number.
Products and returns
How do I choose the right product?
Review the product description, size, ingredients, directions, and available options before purchasing. Patch test topical products first if your skin is sensitive or reactive.
Will the product look exactly like the photo?
Packaging and color can appear slightly different because of screen settings or manufacturer packaging updates. The product title, size, and selected option on the product page are the best reference.
What is the return policy?
Please read the current refund policy for eligibility, time limits, and instructions before sending anything back.
Where can I find shipping information?
See the current shipping policy and the delivery estimate shown during checkout.
Still need help?
Use the contact form. For order questions, include your order number and the email address used at checkout.