Return & Refund Policy

We want you to feel confident ordering from Lanoi Beauty. Please review the conditions below before requesting a return.

Return window

Return requests must be submitted within 14 calendar days of delivery. To start a request, use our contact form and include your order number, the item you want to return, and the reason for the request. Please wait for return instructions before sending anything back.

Return eligibility

Items must be unused, unopened, and in their original packaging with any seals intact.
For hygiene and safety reasons, opened skincare, cosmetics, and personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.
Final-sale items and gift cards are not eligible for return.

Return shipping

If a return is approved because you changed your mind, selected the wrong item, or entered incorrect order details, return-shipping costs may be deducted from your refund. If we sent the wrong item or the item arrived damaged or defective, we will provide appropriate instructions at no additional return-shipping cost to you.

Damaged, defective, or incorrect items

Please contact us within 7 calendar days of delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue promptly.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless the return resulted from our error. Your bank or card provider may need additional time to post the refund.

Order changes and cancellations

Use our contact form as soon as possible if you need to change or cancel an order. We cannot guarantee a change after an order has entered processing.

If you have questions before ordering, please contact us.